Changes to how we work
Victoria faces its greatest challenge yet with the Premier’s announcement on Monday 3 August regarding the latest restrictions for Victorian businesses and workplaces to curb the spread of the Coronavirus (COVID-19). Stage 4 restrictions for Melbourne have been in place since 11:59pm Wednesday 5 August.
For us, this means that we have temporarily closed our physical office from close of business Wednesday 5 August 2020, until level 4 restrictions are eased.
We are still here for you
While we are required to close our office doors for six weeks, we are set up to serve you remotely. While we cannot meet with you face to face, you can still contact us via phone and email and we can set up a meeting via telephone, or via videoconferencing such as Microsoft Teams. We have secure IT infrastructure in place to ensure that our team can work on client files safely and securely from home.
Document drop off
If it has been your preference to drop documents off to our office in the past, please send documents via our post office box address below.
We will still have access to our PO Box during this period should you wish to mail documents to our office. Our PO Box address is: PO Box 582 Hawthorn Vic 3122.
During our office closure there is no change to our working hours. The team are working as usual, off site in the safety of their homes. This means you can still contact any member of our team from 8:45am to 5:15pm Monday to Friday. Please continue to call your Advisor on their direct office phone number (which they can access from home) or via our main phone number (03) 9018 4666 to speak to our Receptionist.
We understand it may not be feasible for everyone to make the move to digital, but we do encourage you during these times to use email to contact and share documents with our team electronically. By now you may have noticed DocuSign and other digital platforms we have introduced to assist us as we work in a COVID-19 environment. We wish to thank you for your assistance in making this a smooth transition and hope that going digital is something we can continue and expand on in future.
Please be assured that while we may be working differently, we are ready to work with you so that we all get through this period safely.