Update to how we work

Further to the recent Victorian Government announcement, Melbourne’s lockdown has been extended until midnight on Thursday 2 September 2021.

The Firm will continue with the remote model of working during this time. The office will be closed but we are able to continue with services during this period. Reception main switchboard will continue to operate remotely.

Working hours

Our working hours are 8:45am to 5:15pm Monday to Friday. Please continue to call your Advisor on their direct office phone number (which they can access from home) or via our main phone number (03) 9018 4666 to speak to our Receptionist.

Document drop off – now available

If it has been your preference to drop documents off to our office, please refrain from doing so at this time.


Our PO Box address is: PO Box 582 Hawthorn Vic 3122.

Going Digital

We understand it may not be feasible for everyone to make the move to digital, but we continue to encourage you during these times to use email to contact and share documents with our team electronically. You may have noticed DocuSign and other digital platforms we have introduced to assist us as we continue to work in a COVID-19 environment. We wish to thank you for your assistance in making this a smooth transition and hope that going digital is something we can continue and expand on in future.

Extra COVID safety measures in place

We are following Federal and Victorian Government guidelines to ensure a safe working environment.

Six COVID-safe principles

Guiding principles are:

  • Ensure physical distancing
  • Wear a face mask
  • Practice good hygiene
  • Keep records and act quickly if workers become unwell
  • Avoid interactions in enclosed spaces
  • Create workforce bubbles.

Please be assured that when we return to the office, we have put in extra measures to ensure your health and safety. We look forward to seeing you soon.

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