Update to how we work

As Victoria emerges from lockdown, we are pleased to announce that our office will be reopening.  From Monday 9 November, our physical office at 302 Burwood Road, Hawthorn will be open to our clients.  We have a COVID-Safe Plan in place to ensure the safety of our clients and people.

Extra COVID safety measures in place

We are following Federal and Victorian Government guidelines to ensure a safe working environment.

Six COVID-safe principles

Guiding principles are:

  • Ensure physical distancing
  • Wear a face mask
  • Practice good hygiene
  • Keep records and act quickly if workers become unwell
  • Avoid interactions in enclosed spaces
  • Create workforce bubbles.

Physical distancing

When visiting our office, please maintain a safe distance of 1.5 metres from other people. We have placed additional signage in our our Reception area to assist. Please also maintain a safe distance in our meeting rooms.

Wear a face mask

Please wear a face mask when you visit our office. Our staff will also be wearing face masks.

If you are feeling unwell

Please refrain from visiting our office if you are feeling unwell.

Document drop off

If it has been your preference to drop documents off to our office, you may now do so, within office hours. As outlined above, please wear a mask. Hand sanitiser will be available for you to use on arrival.

Post

Our PO Box address is: PO Box 582 Hawthorn Vic 3122.

Working hours

Our office hours are 8:45am to 5:15pm Monday to Friday. Please continue to call your Advisor on their direct office phone number (which they can access from the office and home) or via our main phone number (03) 9018 4666 to speak to our Receptionist.

Going Digital

We understand it may not be feasible for everyone to make the move to digital, but we continue to encourage you during these times to use email to contact and share documents with our team electronically. You may have noticed DocuSign and other digital platforms we have introduced to assist us as we continue to work in a COVID-19 environment. We wish to thank you for your assistance in making this a smooth transition and hope that going digital is something we can continue and expand on in future.

Please be assured that as we return to the office, we have put in extra measures to ensure your health and safety. We look forward to seeing you soon.

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