Update to how we work

Further to the Victorian Government easing its restrictions for Victorians, we are delighted to welcome back staff, clients and visitors to our office from Wednesday 6 November 2021.

In line with the current Victorian State Government regulations in order to attend our offices, all staff, clients and visitors must be fully vaccinated against COVID-19 or hold a medical exemption. Please bring evidence of your vaccination status (or medical exception) and show this to the Receptionist upon arrival. Reception main switchboard will be open during office hours. Please wear a mask when you visit our office and check in via the QR code available upon your arrival.

Unfortunately, if you are not fully vaccinated or hold a medical exemption under the current Victorian State Government regulations you are not eligible to access the office for a face-to-face meeting. As an alternative, we can arrange a virtual or telephone meeting for you.

Working hours

Our office hours are 8:45am to 5:15pm Monday to Friday. Please continue to call your Advisor on their direct office phone number (which they can access from the office and home) or via our main phone number (03) 9018 4666 to speak to our Receptionist.

Document drop off – now available

If it has been your preference to drop documents off to our office, you may visit our office during business hours.


Our PO Box address is: PO Box 582 Hawthorn Vic 3122.

Going Digital

We understand it may not be feasible for everyone to make the move to digital, but we continue to encourage you during these times to use email to contact and share documents with our team electronically. You may have noticed DocuSign and other digital platforms we have introduced to assist us as we continue to work in a COVID-19 environment. We wish to thank you for your assistance in making this a smooth transition and hope that going digital is something we can continue and expand on in future.

Extra COVID safety measures in place

We are following Federal and Victorian Government guidelines to ensure a safe working environment.

Six COVID-safe principles

Guiding principles are:

  • Ensure physical distancing
  • Wear a face mask
  • Practice good hygiene
  • Keep records and act quickly if workers become unwell
  • Avoid interactions in enclosed spaces
  • Create workforce bubbles.

Please be assured that when we return to the office, we have put in extra measures to ensure your health and safety. We look forward to seeing you soon.

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