The Bentleys Experience

Bentleys first priority is the delivery of total quality service to our clients. Whilst almost every firm has a commitment to high quality service very few have underpinned their commitment with specific initiatives and performance benchmarks designed to ensure total quality service is delivered every time.

We understand that it now takes a unique client experience which goes beyond satisfaction and creates real value for the client in order to gain the competitive edge. This is our aim: we have raised the bar.  We want to be known as the best accounting Association in the country for taking care of clients.

The Bentleys Experience is a series of specific service benchmarks that Bentleys will deliver to its clients.  It is designed to deliver the following client service standards:

• Certainty
• Clarity
• Relevance
• Responsiveness
• Efficiency
• Warmth
• Knowledge
• Innovation

To ensure that our clients receive this high level of service we have implemented a series of specific service initiatives. We understand that technical excellence, integrity, confidentiality and trust are minimum requirements.  The service standards implemented by Bentleys are focused on the total experience of our clients when dealing with our Association.

The specific service initiatives are as follows:

• We Offer Certainty
• We Understand Our Clients Goals
• We Provide "Fresh Thinking" to Drive Clients Success
• Our Communications Are Clear and Concise
• We are Available and Accessible
• We Keep Our Clients up to Date
• Our Offices Have a Warm and Friendly Atmosphere
• We Seek Feedback

Ensuring total quality service to our clients is critical to the success of Bentleys. We actively seek any suggestions for improvement. Our goal is to ensure that The Bentleys Experience is an enjoyable and rewarding experience for our clients.

To obtain more information about the Bentleys Experience please refer to other pages on this site noted under the navigation bar on the top left of your screen or download a PDF file of the Client Charter

Any comments or suggestions can be emailed to our National Bentleys Experience Director, John Coward, based in Sydney at admin@sydn.bentleys.com.au or call him on (02) 8249 4478.